Help

Knowledge base

Often, the fastest way to get help is to search the knowledge base. This can be done from within Vision 42, under help in the menu. You should do this before contacting support. Note that the knowledge base is a work-in-progress, which continues to improve over time.

Support

Tickets are the official support channel of Vision 42. They will be processed before other requests. Tickets can cover:

• Service requests

• Feature requests

• Code defects

• Documentation

Please enter a one-line summary and a detailed description. Include the steps to reproduce a code defect. Once submitted, the support staff will respond by ticket messages.

Update a ticket

In ticket messages, you will find links to add or edit info, or to attach a file.

Instead of a screenshot, you may attach a single-file web page. Just use the keyboard shortcut Ctrl + S or ⌘ S and choose the .mhtml option, if needed. Avoid using any save option in the browser's menus, since those will not include dynamic content. This method has the following advantages:

• It will capture the full page, not just the visible part.

• Text can still be copied and pasted.

• The resulting file contains more debug information.

• No need for a screenshot application.

Diagnostics

This technical information is essential to solve some support requests. It will be attached to your ticket.